LumaSleep FAQ

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Most Popular Questions

Do I need a new foundation?

 

• As long as your current foundation system is undamaged and functioning properly, all Luma Mattresses will perform upon it; you should not need to replace it.
• If you choose to replace your foundation, please check out Luma accessories and see the wood slatted foundation ideally designed to support our Luma mattresses, or contact a Luma Customer Service Advocate at support@lumasleep.com or 1.813.956.3765 and we can assist you in finding a solution for your foundation needs.
• If you are uncertain, you should replace your mattress foundation.

 

How does the 100 night trial work?

Luma’s post-purchase, risk-free 100 night trial serves as our return policy. Your original form of payment will be refunded 100 percent. If you decide the Luma mattress is not for you, we’ll send a courier over to remove the mattress from your home and either donate it to a local charity or have it recycled.

How does the free comfort exchange program work?

• If you decide your Luma Slumber System is too soft or too firm, simply contact a Luma Customer Service Advocate at support@lumasleep.com or 1.813.956.3765 and we will arrange for your product to be exchanged for a different firmness. This policy is in place for one year from the day your Luma Slumber System is delivered.

• Free exchanges do not apply to toppers, pillows or foundations

 


Is there sales tax?

Where applicable, based on the location of Luma offices and operations, sales tax is calculated on all sales items and included in the final price. At this time, sales tax applies only to CA and FL.


 

When can I expect to receive my order?

Our beds typically ship out of our facilities via UPS Ground in 3-4 business days after you place your order. Once your bed ships, you’ll receive a shipping confirmation email with a tracking number. Once shipped, beds take 1-5 business days in transit to arrive at your door.

Product Design

Do I need a new foundation?

 

• As long as your current foundation system is undamaged and functioning properly, all Luma Mattresses will perform upon it; you should not need to replace it.
• If you choose to replace your foundation, please check out Luma accessories and see the wood slatted foundation ideally designed to support our Luma mattresses, or contact a Luma Customer Service Advocate at support@lumasleep.com or 1.813.956.3765 and we can assist you in finding a solution for your foundation needs.
• If you are uncertain, you should replace your mattress foundation.

 

How do I choose the right comfort firmness for me?

Mattress firmness is a personal choice of comfort. Luma mattresses are specifically designed to adapt to your preferences. After sleeping on a Luma product for a few weeks you find the firmness is not ideal, you have the option to exchange it at no cost. Luma’s free exchange option is available to you for up to 365 days (1 year) from the date of delivery.

Our Slumber Systems unique 2-piece design allow you to change the firmness after the one year trial period at a nominal cost. This allows you to adjust the feel of your bed if your needs or preferences change over time. The firmness finder found on our product detail pages can help you make your initial selection.

What are the dimensions and weights of a Luma mattress?

Luma Mattresses and Slumber System are available in all standard US mattress sizes.* Height and Weight vary by model 

 

Luma Mattress™        
Size Width Length Height Weight
Twin 39 75 11 50
Twin XL 39 80 11 53
Full 54 75 11 65
Queen 60 80 11 85
King 76 80 11 105
CA King 72 84 11 105

 

 

Luma Latex Mattress         
Size Width Length Height Weight
Twin 39 75 10 106
Twin XL 39 80 10 106
Full 54 75 10 140
Queen 60 80 10 156
King 76 80 10 200
CA King 72 84 10 200

 

 

Luma Comfort Layer         
Size Width Length Height Weight
Twin 39 75 3.5 44
Twin XL 39 80 3.5
46
Full 54 75 3.5
52
Queen 60 80 3.5
64
King 76 80 3.5
70
CA King 72 84 3.5
70

 

 

Luma Topper         
Size Width Length Height Weight
Twin 39 75 2.5 30
Twin XL 39 80 2.5 30
Full 54 75 2.5
38
Queen 60 80 2.5
42
King 76 80 2.5
48
CA King 72 84 2.5
48

 

* Luma mattresses comply with the ISPA (International Sleep Products Asso.) voluntary guidelines for US mattress industry dimensions


What environmental certifications do you have?

Environmental certifications apply to several of the components used in the Luma Slumber Systems:

  • The HD fabric cover is certified per Okeo-Tex® Standard 100
  • The polyurethane foams used in the mattress core are certified per Certi-PUR-US standards
  • The Talalay latex foam used in the comfort layer is certified per Okeo-Tex® Standard 100

What is Talalay latex?

Talalay is a manufacturing process used to make high quality latex foam that is ideal for mattresses and pillows. Talalay latex is characterized by a lighter, more bouyant feel than that found in standard latex foam. It is available in array of densities from super plush to extra firm.   Unlike memory foam, it instantly responds to your movements without needing the body heat in order to conform to your unique shape.  In addition it is an open cell foam, allowing it to “breathe” to keep you exceptional cool and comfortable.

What is the difference between Talalay latex and memory foam?

Talalay Latex and Memory Foam are very different materials in both how they are made and, most importantly, their physical properties.

1) Latex is a naturally derived from rubber tree sap while Memory foam is a type of polyurethane foam.

2) Talalay latex is made with a "batter" of raw latex and water that is "baked" in individual molds and then washed five times in fresh water. Memory foam is poured in very large cubes and cures through a chemical reaction.

3) Talalay latex is an open cell foam, which allows air to pass through it and so you sleep cooler. Memory foam is a very dense form of polyurethane foam, that only softens under heat and pressure, typically leading to warmer sleep environment.

4) Latex is a two-dimensional material; it is both supportive and pressure relieving, where memory foam is a one-dimensional pressure relieving. The easy way to think about I is you sleep ON latex rather than sleeping IN memory foam.

What makes Luma Mattress products a great value

Luma Mattresses are made with the highest quality, top performing materials used in luxury mattresses. Both Talalay Latex and individually wrapped pocket coils have been proven to provide the exceptional comfort, pressure relief, support and breathability that you expect from a luxury mattress. Luxury mattresses use these materials as their primary components are typically priced well above $2,000 (queen size). In addition, Luma Sleep has simplified the design and eliminated the costly fillers and fluff used to make beds look better in a store. Finally, without the cost of retail store operation, Luma is able to offer its luxury mattress products at a significantly lower cost than found at traditional retail stores. 

Where are Luma Mattress Foundations made?

The slatted wood foundation Luma provides is made in Phoenix, AZ by Ironwood KD Foundations. Luma Sleep chose to partner with Ironwood based on the quality of the wood and the integrity of the Ironwood foundation design. The foundation comes in a separate box and is an read-to-assemble (RTA) design. It should take only 5-10 minutes to assemble and cover your new foundation. Ironwood foundations are extremely durable and are warranted to last as long as your Luma mattress – 15 years.

 

Why are there 2 pieces in Luma’s Slumber System mattresses?

The unique two-piece design of the Luma Slumber Systems is made to provide you with choices of firmness before you purchase and give you the option to adjust the firmness of your mattress if your needs or preferences change in the future. Separating the comfort layer from the base mattress lets you easily change feel (firmness) of your bed anytime... even years after your original purchase. This can be done for a fraction of the cost of a new mattress and is far less disruptive and time consuming the replacement. 

 

Materials and Components

What is the difference between Talalay latex and memory foam?

Talalay Latex and Memory Foam are very different materials in both how they are made and, most importantly, their physical properties.

1) Latex is a naturally derived from rubber tree sap while Memory foam is a type of polyurethane foam.

2) Talalay latex is made with a "batter" of raw latex and water that is "baked" in individual molds and then washed five times in fresh water. Memory foam is poured in very large cubes and cures through a chemical reaction.

3) Talalay latex is an open cell foam, which allows air to pass through it and so you sleep cooler. Memory foam is a very dense form of polyurethane foam, that only softens under heat and pressure, typically leading to warmer sleep environment.

4) Latex is a two-dimensional material; it is both supportive and pressure relieving, where memory foam is a one-dimensional pressure relieving. The easy way to think about I is you sleep ON latex rather than sleeping IN memory foam.

Delivery & Setup

Do I have to pay for shipping?

•   Standard UPS/FedEx ground shipping is FREE within US; add $100 for shipping to Alaska or Hawaii.
•   Luma Hybrid Latex Slumber System has a White Glove delivery upgrade option for $99.
•   All Latex Luma Mattress and All Latex Slumber Systems include White Glove delivery.
•   Old Mattress removal is available for $50.00 with White Glove delivery service. 

 

How do you ship my Luma Slumber System?

 

All Luma Sleep products are delivered for free to your door through either UPS or FedEx. For Luma Slumber Systems, there is also the option for you to have a White Glove Delivery for installation of your Luma and removal of your old mattress for an additional charge depending on what you need.

 

How long can your mattress stay in the box?

The Luma mattress is made of very strong and durable materials; a mattress is OK in the box for up to 90 days.
Returns

 

Is there sales tax?

Where applicable, based on the location of Luma offices and operations, sales tax is calculated on all sales items and included in the final price. At this time, sales tax applies only to CA and FL.


 

When can I expect to receive my Luma products?

Our beds typically ship out of our facilities via UPS Ground in 3-4 business days after you place your order. Once your bed ships, you’ll receive a shipping confirmation email with a tracking number. Once shipped, beds take 1-5 business days in transit to arrive at your door.

Why are Luma Mattress so much less than mattresses at retail stores?

 

  • Luma Sleep does not have the costs of retail stores or retail salespeople. Luma passes this cost savings along to its customers.

 

Will I need help to set up my new mattress?

 

•  The Luma Mattress™ is an easy set-up for 2 people. It comes compressed in a 18x18x46 box delivered to your door.
•  A White Glove delivery service is available for a cost of $75. This service schedules your delivery, installs your mattress and takes away all the packaging materials. Removal of your old mattress is available for an additional $50.

 

Will you remove my existing mattress

If you would like a delivery team to take your old mattress and/or foundation away from your property, then select the White Glove delivery service option plus Mattress removal on the shopping cart page during your purchase. The fee for the White Glove delivery is $75 and the additional fee for a mattress removal is $50.

Returns & Exchanges

Do I need to keep the shipping boxes?

No need to keep the boxes your order came in! We use large industrial machines to compress and pack the mattress; it won’t fit back into its original package.

How does the 100 night trial work?

Luma’s post-purchase, risk-free 100 night trial serves as our return policy. Your original form of payment will be refunded 100 percent. If you decide the Luma mattress is not for you, we’ll send a courier over to remove the mattress from your home and either donate it to a local charity or have it recycled.

How does the comfort exchange program work?

 
  • Luma’s comfort exchange is a free one year programe for customers who purchase one of our Slumber Systems. Luma offers several choices of comfort (firmness) with our two-piece Slumber Systems. If the firmness you choose when you purchased a Slumber System is not feeling ideal after you have slept on it a few weeks, contact a Luma Customer Advocate at support@lumasleep.com or call us at 1.813.956.3765.  We will work with you to better understand what doesn't feel quite right and get you a plusher or firmer version of the comfort layer insert that is is more suitable for your needs. 
  • We ask that you return the unused comfort layer insert for recycling. We will provide a suitable box and shipping label at no cost to you.
  • Because of its one-piece design, free Comfort exchanges are not available for the Luma Mattress

 


 

How does the free comfort exchange program work?

• If you decide your Luma Slumber System is too soft or too firm, simply contact a Luma Customer Service Advocate at support@lumasleep.com or 1.813.956.3765 and we will arrange for your product to be exchanged for a different firmness. This policy is in place for one year from the day your Luma Slumber System is delivered.

• Free exchanges do not apply to toppers, pillows or foundations

 


What is the return and refund policy?

 

 

  • If you return your Luma Mattress or Slumber System within 100 days of purchase, you will receive a full refund for the original purchase amount after Luma has received your mattress return.  
  • We recommend sleeping on your Luma for at least a month. This allows your body time to adjust to the feel and support of your new Luma Sleep system.
  • We’re confident you’ll love your Luma Sleep System, but if you don’t, you have up to 100 days to let us know that you want to return it.
  • We’ll arrange a free pickup from your home so you do not have to worry about fitting your Luma back in the box or return shipping costs. Luma will then we refund your purchase.
  • Luma Sleep cannot process returns from Alaska & Hawaii Customers.

 

Product Certifications

What environmental certifications do you have?

Environmental certifications apply to several of the components used in the Luma Slumber Systems:

  • The HD fabric cover is certified per Okeo-Tex® Standard 100
  • The polyurethane foams used in the mattress core are certified per Certi-PUR-US standards
  • The Talalay latex foam used in the comfort layer is certified per Okeo-Tex® Standard 100

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